Heating and cooling emergencies in St. John’s

Heating contractors and plumbers for breakdowns.

7 pros in St. John's

St. John's has a record of storms that leave homes without heat for long stretches. The January 2020 blizzard set an all-time daily snowfall record of 76.2 cm, beating the 68.4 cm of April 5, 1999, and the city was under a state of emergency for eight days with widespread power outages. After Hurricane Igor, Newfoundland Power estimated about 30,000 customers were still without power by lunchtime Wednesday, down from 50,000 households and businesses the night before. For a furnace, heat pump or boiler, that history matters. A heating failure here often comes with an outage, deep snow or both, so crews may be stretched thin and access may be hard. Before you hire, ask whether the person is qualified for the equipment you have, whether a permit is needed for the work, and what a written quote covers, including call-out and any after-hours work. If pipes have frozen, ask how they will check for damage once things thaw. Keep the quote in writing, even in an emergency.

Sources: The Weather Network (source, opens in a new tab), CBC News (source, opens in a new tab)

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What to know in St. John's

Before you hire

  1. Have fuel-burning appliances such as a furnace or boiler inspected by a professional at least once a year.

    Source: canada.ca (source, opens in a new tab)

  2. Get written quotes from at least three contractors for the same work, and check references from recent clients.

    Source: ised-isde.canada.ca (source, opens in a new tab)

  3. Put it in a written contract: the work, price, deposit, start and finish dates, warranty, permits and clean-up. Paying cash to skip it leaves you no recourse.

    Source: ised-isde.canada.ca (source, opens in a new tab)

Questions about hiring in St. John's

Why might it take longer to get a heating technician in St. John's after a storm?

Big storms here have caused long outages and shut things down. The January 2020 blizzard brought a state of emergency lasting eight days, with widespread power outages. In those conditions many homes lose heat at once, so expect delays, and ask for a realistic arrival window when you call. The Weather Network (source, opens in a new tab)

Does a power outage affect how I should plan for a heating failure?

Yes. After Hurricane Igor, about 30,000 Newfoundland Power customers were still without power by lunchtime Wednesday. Many furnaces and boilers need electricity to run, so check whether your system is down because of the grid or a fault before you pay for a repair visit. CBC News (source, opens in a new tab)

What should a written quote for a furnace or heat pump repair include?

It should name the work to be done, the parts, labour, any call-out or after-hours charge, and how long the work should take. Ask whether the repair is guaranteed and for how long. Get the same details from each person so the quotes can be compared fairly.

How do I check that someone is allowed to do heating or cooling work?

Ask for proof of their trade qualification for the type of equipment, such as gas, oil or refrigerant work, and ask whether the job needs a permit. Also ask about insurance. A reputable tradesperson will answer plainly and put it in writing.

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