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Heating and cooling emergencies in Indianapolis

Heating contractors and plumbers for breakdowns.

100 pros in Indianapolis

Heating and cooling emergencies in Indianapolis come with a rule that most Indiana cities don't share. The city requires an HVAC contractor licence under Section 875-301 to install, replace, service or repair heating, cooling or refrigeration equipment. Indiana has no state licence for these contractors, so the licence is issued locally, and applicants must pass an exam and get approval from the licensing board. Before you hire for a furnace, heat pump or air conditioner repair, ask to see the contractor's Indianapolis HVAC licence and check that it covers the work you need. If the problem is a lost heat source rather than a broken unit, note that the winter disconnection protections between December 1 and March 15 cover electric and natural gas utilities but not bulk fuel providers such as propane. Surrounding towns such as Carmel, Fishers or Greenwood may set their own licensing, so ask each contractor which municipality's rules apply to your address. Get the scope of the repair in writing before work starts.

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Before you hire

  1. Have fuel-burning appliances such as a furnace or boiler inspected by a professional at least once a year.

    Source: canada.ca (source, opens in a new tab)

  2. Get written quotes from at least three contractors for the same work, and check references from recent clients.

    Source: ised-isde.canada.ca (source, opens in a new tab)

  3. Put it in a written contract: the work, price, deposit, start and finish dates, warranty, permits and clean-up. Paying cash to skip it leaves you no recourse.

    Source: ised-isde.canada.ca (source, opens in a new tab)

Questions about hiring in Indianapolis

Does an HVAC contractor need a licence to repair my furnace in Indianapolis?

Yes. The city requires an HVAC contractor licence under Section 875-301 to install, modernize, replace, service or repair heating, cooling or refrigeration equipment. Indiana has no state licence for these contractors, so ask to see the local licence before work begins and confirm it is current. City of Indianapolis (source, opens in a new tab)

What should a quote for an emergency repair include?

Ask for a written quote that names the equipment, describes the problem found, lists the parts and labour, and says whether any permit is needed. It should also state the contractor's licence details and any warranty. Get at least two quotes when the situation is safe enough to wait.

Can my gas or electric be shut off in winter if I can't pay?

Between December 1 and March 15, Indiana bars electric and natural gas utilities from disconnecting customers who receive or have qualified for Energy Assistance Program help, applied at the local intake office and gave the utility written proof. Exceptions include emergencies, fraudulent use and meter tampering. Indiana Office of Utility Consumer Counselor (source, opens in a new tab)

Does the winter shutoff protection apply if I heat with propane?

No. The moratorium covers investor-owned and municipal electric and gas utilities and rural electric membership cooperatives. It does not apply to bulk fuel providers such as propane, or to water, sewage or telecommunications providers. If you use propane, talk to your supplier early about payment options. Indiana Office of Utility Consumer Counselor (source, opens in a new tab)

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