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Water damage and mould remediation in Indianapolis

Restoration firms for drying and mould removal.

39 pros in Indianapolis

In Indianapolis, water damage often starts underground. If a sewer backs up, Citizens Energy Group takes the call, and in most cases a crew is on site within two hours. But Citizens cleans up public areas only. If the public sewer is flowing normally, you get a door tag and the clean-up in your basement is yours to arrange, and neither Citizens nor the Marion County Public Health Department recommends contractors. The region has also seen extreme rain: in June 2008, parts of Central Indiana got 5 to 11 inches, followed by record river flooding. Time matters, since wet contents can grow mould within 24-48 hours. When you hire, ask what will be discarded and what will be dried and disinfected, since Citizens says basement carpet must go after sewage. Ask whether ductwork will be inspected. Check licences yourself, get the scope in writing, and check your policy first, because a homeowners policy generally will not cover flood loss.

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What to know in Indianapolis

  • From the evening of June 6 to the morning of June 7, 2008, thunderstorms produced very heavy rain across parts of Central Indiana, with amounts of nearly 11 inches in some areas. Rainfall of 5 to 11 inches was common south of Interstate 70, and record river flooding followed in some areas during the following week.

    National Weather Service Indianapolis (source, opens in a new tab)

Before you hire

  1. Ask how fast they will start drying: Health Canada says a home dried within 48 hours is less likely to grow mould.

    Source: canada.ca (source, opens in a new tab)

  2. Health Canada suggests professional help for extensive mould, meaning a patch larger than 3 m².

    Source: canada.ca (source, opens in a new tab)

  3. Get written quotes from at least three contractors for the same work, and check references from recent clients.

    Source: ised-isde.canada.ca (source, opens in a new tab)

Questions about hiring in Indianapolis

Who cleans up after a sewer back-up in my Indianapolis basement?

You do. Citizens Energy Group cleans up public areas only, and residents are responsible for clean-up in basements and on private property. Citizens and the Marion County Public Health Department do not recommend contractors, so you will need to compare and vet companies yourself. Citizens Energy Group (source, opens in a new tab)

When should I bring in a professional after sewage comes indoors?

Citizens lists sewage staying indoors over 24 hours in a finished living space, and contaminated forced-air ductwork, as cases where a professional clean-up company should be considered. Basement carpet must be discarded, while hard surfaces can usually be dried, disinfected and saved. Citizens Energy Group (source, opens in a new tab)

How quickly can mould start after a leak or flood?

Wet carpeting, furniture, bedding and other items holding moisture can develop mould within 24-48 hours, according to the Indiana Department of Insurance. It advises removing wet contents immediately where you are able, so start before a contractor arrives. Indiana Department of Insurance (source, opens in a new tab)

What should a water damage quote include?

Ask for a written scope that says which materials will be removed and which dried, how drying will be checked, whether mould testing or removal is included, and what is excluded. Get more than one quote and compare the scope line by line, not just the total.

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