Heating and cooling emergencies in Massachusetts
Heating contractors and plumbers for breakdowns.
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What applies across Massachusetts
Mass Save lists its air source heat pump rebates as Whole-Home $2,650 per ton up to $8,500, Partial-Home $1,125 per ton up to $8,500, and Basic $250 per ton up to $2,500. For projects installed on or after January 1, 2027, the Whole-Home rebate falls to $2,350 per ton, capped at $7,500.
Under MGL c. 164, § 124F, shutting off gas or electric service used for heating because of financial hardship is not permitted between November 15 and March 15. 220 CMR 25.03 gives particular protection to infants, the elderly and seriously ill people during the winter.
Massachusetts Trial Court Law Libraries (Mass.gov) (source, opens in a new tab)
The Massachusetts Division of Insurance says that in 2024, 48.6% of homeowners' insurance claims in the state were for non-flood water losses and freezing-related damage. It says most homeowners' policies cover "sudden and accidental" burst-pipe water damage only if the home was properly heated and not left unoccupied.
Massachusetts Division of Insurance (source, opens in a new tab)
During a Feb 23 blizzard, Eversource reported 155,000 electric customers without power in Barnstable County as of 6:30 pm. Online outage reports at times showed 70 to 100 percent loss in Cape towns, and Cape Cod Hospital ran on generators for most of the day.
Before you hire
Have fuel-burning appliances such as a furnace or boiler inspected by a professional at least once a year.
Get written quotes from at least three contractors for the same work, and check references from recent clients.
Put it in a written contract: the work, price, deposit, start and finish dates, warranty, permits and clean-up. Paying cash to skip it leaves you no recourse.