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Heating and cooling emergencies in Québec City

Heating contractors and plumbers for breakdowns.

43 pros in Québec City

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These contractors say on their own websites that they install or service heat pumps and heating systems, or thaw frozen pipes, in Québec City or Lévis. Winters here are long: at Québec/Jean Lesage airport, January averages −11.9 °C, with 10.8 days that month when the low drops below −20 °C. If your pipes freeze, the City asks you to call a certified plumber first, who will tell you whether the problem is in your home or on the City's side.

Source: Environment and Climate Change Canada (source, opens in a new tab)

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What to know in Québec City

  • Québec City's by-law R.V.Q. 2978 requires a private water service line to be buried at least 2.15 metres below finished grade; where that depth can't be reached, it must be adequately protected against frost.

    Ville de Québec (source, opens in a new tab) (in French)

Before you hire

  1. Heating installs and upkeep go to a contractor with the right RBQ licence, with electrical connections by a CMEQ master electrician.

    Source: Régie du bâtiment du Québec (source, opens in a new tab)

  2. Pipes frozen? Call a certified plumber first: they find out whether the problem is in the home or on the City’s side, and only then do you call 311.

    Source: Ville de Québec (source, opens in a new tab)

Questions about hiring in Québec City

Who can install or repair a furnace or heat pump?

The RBQ says installing and maintaining a forced-air or hydronic heating system must go to a qualified contractor holding the appropriate licence, whatever the fuel, and the electrical connections to a CMEQ master electrician. Ask which RBQ subclasses the company holds and check them in the register before you sign. Régie du bâtiment du Québec (source, opens in a new tab)

How often should my heating system be checked?

Every year, the RBQ advises, preferably before the heating season starts, by a qualified contractor. Booking the check in the fall means a problem is found before the cold sets in. Ask what the visit covers, such as the burner or elements, the filters, the controls and the venting, and get it in writing. Régie du bâtiment du Québec (source, opens in a new tab)

My pipes froze in Québec City. Do I call the City or a plumber?

A plumber first. The City asks you to call a certified plumber, who will work out whether the frozen section is in your home's plumbing or on the municipal side; only in the second case do you call 311. If water is already damaging your property, call 311 right away as well. Ville de Québec (source, opens in a new tab)

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