Basement flooding and sewer backup in Québec City

Plumbers for backwater valves, sump pumps and drains.

13 pros in Québec City

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These plumbers and drainage contractors say on their own websites that they install backwater valves, sump pumps or French drains in Québec City or Lévis. In the city, by-law R.V.Q. 2978 requires every building to have the backwater valves the plumbing code calls for, kept accessible and in working order. The City also refunds an eligible valve and its installation, up to 350 $ for a mechanical valve or 1 500 $ for an electro-pneumatic one, when an RBQ-licensed plumbing contractor does the work.

Source: Ville de Québec (source, opens in a new tab)

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Not yet verified. We checked each one’s own website for this work, and the licence in the public register where one applies, but we haven’t contacted them yet. How a business gets listed

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Before you hire

  1. Québec City requires the backwater valves the plumbing code calls for, each easy to reach and kept in working order.

    Source: Ville de Québec (source, opens in a new tab)

  2. The City refunds an eligible backwater device and its installation, up to $350 for a mechanical valve; the plumber must hold the right RBQ licence.

    Source: Ville de Québec (source, opens in a new tab)

  3. Sump pumps, backups included, may not run on water-main pressure: in an outage they must run on a generator or a battery.

    Source: Ville de Québec (source, opens in a new tab)

Questions about hiring in Québec City

What licence should the plumber have?

In Québec, plumbing work is done by a contractor whose RBQ licence includes the plumbing subclass. Québec City's own subsidy for backwater devices only covers work by a plumbing contractor holding the appropriate RBQ licence. Ask for the licence number and look it up in the RBQ register before you sign; every business listed here passed that check. Ville de Québec (source, opens in a new tab)

Is there help with the cost of a backwater valve in Québec City?

Yes. The City refunds the purchase and installation of an eligible device, taxes included, up to 350 $ for a mechanical valve or 1 500 $ for an electro-pneumatic device, at most 1 500 $ per building. It applies to single-family, semi-detached and row houses on the roll before 1 February 2015. Keep the plumber's invoice for the application; funds are granted in order of receipt. Ville de Québec (source, opens in a new tab)

If I have a backwater valve, do I still need a sump pump?

Often, yes. A valve stops sewer water from coming back in, but water collected by the foundation drain still has to be pumped out, or it can seep through cracks and the slab. Ask the contractor where the pump will discharge, whether a backwater valve sits downstream of it, and how it will run in a power outage: on a generator or a backup battery. Ville de Québec (source, opens in a new tab)

My basement flooded from the sewer. What should I do first?

Stay out of the water without protection, call your insurer and take photos and videos. Québec City asks you to report a sewer backup through 311 so its crews can check the municipal side. If you think the City is responsible, your notice of claim must reach it within fifteen calendar days of the event, or it may be refused. Ville de Québec (source, opens in a new tab)