Heating and cooling emergencies in Green Bay

Heating contractors and plumbers for breakdowns.

24 pros in Green Bay

Green Bay winters are long and cold: the 1991-2020 January normal is a high of 25.5, a low of 11.1 and a mean of 18.3 degrees Fahrenheit. When a furnace or boiler fails in that weather, a frozen pipe can follow quickly, so a slow response matters. The City of Green Bay requires an HVAC permit whenever heating work is done, including furnace and air conditioning replacements, and it inspects the work when it is finished. If you rent, a licensed contractor must do the work, and a licensed HVAC contractor you hire submits the permit. Statewide, Wisconsin Code SPS 305.70 says anyone who installs or services heating, ventilating or air conditioning equipment must hold a registration as a registered HVAC Contractor, with some exceptions. Before you hire, ask for the contractor's state registration, ask who will pull the city permit, and ask for the scope of the repair or replacement in writing before work begins.

Sources: National Weather Service Green Bay (source, opens in a new tab), Wisconsin Department of Safety and Professional Services (source, opens in a new tab)

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What to know in Green Bay

  • Wisconsin's utility disconnection moratorium runs each year from November 1 to April 15. If a utility service provides or affects a home's primary heat source, it cannot be disconnected during that period.

    Public Service Commission of Wisconsin (source, opens in a new tab)

  • Focus on Energy offers rebates and instant discounts of up to $1,000 on new efficient heating and cooling equipment, including furnaces, boilers and smart thermostats. Instant discounts are paid to the participating distributor and passed through the contractor, so they come off the invoice at the time of purchase.

    Focus on Energy (source, opens in a new tab)

  • Wisconsin's insurance commissioner's office says water coming from the top down, such as ice dam seepage behind drywall, is generally covered by a standard homeowner's policy. Water coming from the bottom up, such as an overflowing river, needs a separate flood insurance policy.

    Wisconsin Office of the Commissioner of Insurance (source, opens in a new tab)

Before you hire

  1. Have fuel-burning appliances such as a furnace or boiler inspected by a professional at least once a year.

    Source: canada.ca (source, opens in a new tab)

  2. Get written quotes from at least three contractors for the same work, and check references from recent clients.

    Source: ised-isde.canada.ca (source, opens in a new tab)

  3. Put it in a written contract: the work, price, deposit, start and finish dates, warranty, permits and clean-up. Paying cash to skip it leaves you no recourse.

    Source: ised-isde.canada.ca (source, opens in a new tab)

Questions about hiring in Green Bay

Do I need a permit to replace a furnace in Green Bay?

Yes. The City of Green Bay requires an HVAC permit whenever heating work is done, including furnace and air conditioning replacements, and the city inspects the finished work. A licensed HVAC contractor you hire submits the permit. Ask who will file it and when the inspection will happen. City of Green Bay (source, opens in a new tab)

Can I do the heating work myself in my own home?

The owner of an existing single-family home they live in may do the work in Green Bay, but still has to get the permit. In a rental property, a licensed contractor must do the work. Check which case applies to you before starting. City of Green Bay (source, opens in a new tab)

What registration should a heating contractor hold in Wisconsin?

Under Wisconsin Code SPS 305.70, anyone who installs or services heating, ventilating or air conditioning equipment must be registered with the Department of Safety and Professional Services as a registered HVAC Contractor. There are some exceptions. Ask to see the registration before you agree to any work. Wisconsin Department of Safety and Professional Services (source, opens in a new tab)

What should a written quote for an emergency repair include?

Ask for the equipment involved, the work to be done, parts and labour listed separately, who handles the permit, and any warranty. For an emergency, also ask whether the quote covers only the repair or a replacement. Compare at least two quotes when time allows.