Heating and cooling emergencies in Madison

Heating contractors and plumbers for breakdowns.

39 pros in Madison

Madison gets 51.8 inches of snow in an average year, based on the 1991-2020 climate normals, so a furnace that fails in January is a real emergency here, not an inconvenience. The same city also knows what storms do to power: after the August 2018 storm systems brought flash flooding to Dane County and flooded the Yahara chain of lakes, many households learned how fast heating and cooling can be lost. Before you hire, ask whether the technician is licensed for the equipment involved, whether the work needs a permit, and what the quote covers in writing. If an outage is behind the failure, remember that Madison Gas and Electric says to stay at least 30 feet from a downed line and never to connect a generator directly to your home's wiring. Ask any trade you call how they handle temporary heat, and keep the 4/15 heating-season utility protection in mind if a bill is part of the problem.

Source: Wisconsin State Climatology Office, UW-Madison (source, opens in a new tab)

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What to know in Madison

Before you hire

  1. Have fuel-burning appliances such as a furnace or boiler inspected by a professional at least once a year.

    Source: canada.ca (source, opens in a new tab)

  2. Get written quotes from at least three contractors for the same work, and check references from recent clients.

    Source: ised-isde.canada.ca (source, opens in a new tab)

  3. Put it in a written contract: the work, price, deposit, start and finish dates, warranty, permits and clean-up. Paying cash to skip it leaves you no recourse.

    Source: ised-isde.canada.ca (source, opens in a new tab)

Questions about hiring in Madison

Can I connect a generator to my furnace during an outage in Madison?

Madison Gas and Electric says never to connect a generator directly to your home's wiring. If you need a furnace or boiler running during an outage, ask a licensed electrician or heating contractor how to power it safely, and get the method described in the quote before work starts. Madison Gas and Electric (source, opens in a new tab)

What should I do if I see a downed power line near my home after a storm?

Madison Gas and Electric says to stay at least 30 feet away, including from lines lying in puddles or flooded areas, and to report it at 608-252-7000. Do not wait for a repair visit to mention it; the utility needs to know first. Madison Gas and Electric (source, opens in a new tab)

Can my utility shut off my heat in winter in Wisconsin?

Under Wisconsin's utility rules, a utility cannot disconnect a service that is the primary heat source to a home, or that affects it, such as water or steam radiators, from November 1st through April 15th. If your heat is at risk, contact the utility. Public Service Commission of Wisconsin (source, opens in a new tab)

What should an emergency repair quote include?

Ask for the work in writing: the fault found, the parts to be replaced, labour, any permit needed, the warranty on parts and work, and the technician's licence details. Get a second quote when the system is still safe, and compare line by line rather than by the total.